{"id":3245,"date":"2020-03-30T08:01:16","date_gmt":"2020-03-30T08:01:16","guid":{"rendered":"https:\/\/www.chirita-law.com\/?p=3245"},"modified":"2025-12-29T09:47:36","modified_gmt":"2025-12-29T07:47:36","slug":"consecintele-pandemiei-asupra-agentiilor-de-turism-in-raporturile-intermediar-touroperator-ii","status":"publish","type":"post","link":"https:\/\/chirita-law.com\/en\/consecintele-pandemiei-asupra-agentiilor-de-turism-in-raporturile-intermediar-touroperator-ii\/","title":{"rendered":"Consecin\u0163ele pandemiei asupra agen\u0163iilor de turism \u00een raporturile intermediar-touroperator (II)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u00centr-un <a href=\"https:\/\/www.chirita-law.com\/care-sunt-consecintele-pandemiei-asupra-agentiilor-de-turism-si-a-clientilor-care-au-achizitionat-pachete-turistice-i\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"articol precedent (se deschide \u00eentr-o fil\u0103 nou\u0103)\">articol precedent<\/a> am prezentat care sunt op\u0163iunile pe care le au c\u0103l\u0103torii care sunt \u00een situa\u0163ia de anulare cert\u0103 sau iminent\u0103 a c\u0103l\u0103toriei \u015fi respectiv cei la care riscul de anulare nu poate fi catalogat drept iminent \u00eens\u0103 care nu doresc s\u0103 mearg\u0103 \u00een vacan\u0163e spre exemplu \u00een iunie deoarece scenariile posibile de p\u00e2n\u0103 \u00een prezent certific\u0103 din p\u0103cate subzisten\u0163a unui risc semnficativ de \u00eemboln\u0103vire cu SARS-CoV2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Drepturile c\u0103l\u0103torilor de\u015fi \u00een\nopinia noastr\u0103 au fost prezentate trunchiat de c\u0103tre agen\u0163iile de turism din\nRom\u00e2nia sunt certe \u015fi protejate clar at\u00e2t de legisla\u0163ia intern\u0103 (OG 2\/2018) c\u00e2t\n\u015fi de cea european\u0103 (Regulamentul 261\/2004, 1371\/2007, 1177\/2010, 181\/2011).\nChiar \u015fi \u00een raport de situa\u0163ia actual\u0103 a dezastrului provocat de pandemie \u00een\nindustria turismului, Comisia European\u0103 a publicat un ghid interpretativ al\ndrepturilor c\u0103l\u0103torilor \u00een context de COVID-19<a href=\"#_ftn1\">[1]<\/a>. Nu dorim\nsub nicio form\u0103 s\u0103 neg\u0103m importan\u0163a ca fiecare pasager \u015f\u0103 \u00ee\u015fi cunoasc\u0103 \u00een\ntotalitate drepturile \u015fi op\u0163iunile sale, \u00eens\u0103 consider\u0103m c\u0103 \u00een contextul actual\nal unui iminent colaps economic \u00een turism autorit\u0103\u0163ile ar trebui s\u0103 priveasc\u0103\nproblema \u015fi din prisma agen\u0163iilor de turism.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pozi\u0163ia agen\u0163iilor \u00een cazul\nturismului este foarte important\u0103 pentru c\u0103 dac\u0103 nu se prev\u0103d m\u0103suri\nalternative ramburs\u0103rii costului pachetelor \u015fi dac\u0103 nu se g\u0103sesc solu\u0163ii de\nmijloc \u015fi ajut\u0103toare foarte multe agen\u0163ii intermediare \u015fi chiar tour operatori\nar putea s\u0103 fie nevoite s\u0103 \u00ee\u015fi \u00eenchid\u0103 afacerea.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aceasta a fost de altfel \u015fi solicitarea Asocia\u0163iei europene a agen\u0163iilor de turism (ECTAA) (<a href=\"https:\/\/www.ectaa.org\/Uploads\/press-releases\/Press-release-refunds.pdf\">https:\/\/www.ectaa.org\/Uploads\/press-releases\/Press-release-refunds.pdf<\/a>) care a solicitat Comisiei Europene o interpretare mai pragmatic\u0103 \u015fi flexibil\u0103 a obliga\u0163iei agen\u0163iilor de a rambursa contravaloarea pachetelor turistice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 cum spuneam, din p\u0103cate \u00een\nRom\u00e2nia au intervenit probleme reale \u00een raporturile agen\u0163ii \u2013 c\u0103l\u0103tori derivate\nat\u00e2t din omisiunea (voit\u0103 sau nu) a agen\u0163iilor de a-i informa pe c\u0103l\u0103tori cu\nprivire la dreptul lor de a li se rambursa banii pl\u0103ti\u0163i c\u00e2t \u015fi din cauza\ninflexibilit\u0103\u0163ii excesive a unora dintre c\u0103l\u0103tori care refuz\u0103 s\u0103 se\npozi\u0163ioneaze pe acela\u015fi palier cu agen\u0163ia nici m\u0103car \u00een contextul pandemiei. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Din dorin\u0163a de a mai analiza o\ntreapt\u0103 \u00een lan\u0163ul turistic dorim s\u0103 aducem c\u00e2teva clarific\u0103ri \u00een raporturile\nagen\u0163ie de turism intermediar\u0103 \u2013 agen\u0163ie de turism organizatoare (tour\noperator).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ca \u015fi natur\u0103 juridic\u0103,\ncontractul care se \u00eencheie \u00eentre agen\u0163ia de turism intermediar\u0103 \u015fi tour\noperator este un contract de agen\u0163ie. Asta \u00eenseamn\u0103 \u00een limbaj accesibil c\u0103\nintermediarul \u00eencheie contracte de pachete turistice v\u00e2ndute de tour operator,\npentru acesta din urm\u0103 \u00een schimbul unei indemniza\u0163ii\/comision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce se \u00eent\u00e2mpl\u0103 la acest moment\ncu pachetele turistice care nu se mai pot efectua \u015fi cine ar avea obliga\u0163ia de\na rambursa contravaloarea lor? Agen\u0163ia intermediar\u0103 sau tour operatorul?\nPotrivit art. 13 ultimul alineat din Ordonan\u0163a 2\/2018 privind pachetele de\nservicii de c\u0103l\u0103torie, agen\u0163ia organizatoare \/tour operatorul este cea care\ntrebui s\u0103 ramburseze contravaloarea pachetului anulat \u015fi nu agen\u0163ia intermediar\u0103,\ntocmai pentru c\u0103 aceasta este doar un agent al tour operatorului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce se \u00eent\u00e2mpl\u0103 cu situa\u0163ia \u00een\ncare c\u0103l\u0103torii cu c\u0103l\u0103torii viitoare planificate \u015fi \u00eenc\u0103 neanulate ca efect al\napari\u0163iei unor acte ale autorit\u0103\u0163ilor nu \u00ee\u015fi mai achit\u0103 ratele scadente la\nagen\u0163ii? Problema aici este c\u0103 turistul achit\u0103 agen\u0163iei intermediare care le\nr\u00e2ndul s\u0103u va achita mai departe la tour operator \u00een baza contractului de\nagen\u0163ie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Poate tour operatorul s\u0103 \u00eei\ncear\u0103 banii agen\u0163iei intermediare sau nu? \u00cen opinia noastr\u0103, at\u00e2ta vreme c\u00e2t\nturistul nu \u015fi-a achitat una sau mai multe tran\u015fe din pachet agen\u0163ia\norganizatoare poate s\u0103 solicite banii de la intermediar, adic\u0103 de la propriul\ns\u0103u agent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Condi\u0163iile \u00een care tour\noperatorul poate s\u0103-l trag\u0103 la r\u0103spundere pe agentul s\u0103u \u015fi limitele\nr\u0103spunderii acestuia din urm\u0103 sunt foarte clar stabilite de Codul civil de a\u015fa\nmanier\u0103 \u00eenc\u00e2t \u00eencerc\u0103rile de a extinde limita \u015fi a recupera\/preveni\nprejudiciile de la intermediari sunt abuzive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Din p\u0103cate \u00eens\u0103, dincolo de\nlipsa unor m\u0103suri concrete \u015fi efective ale autorit\u0103\u0163ilor prin care s\u0103 se ofere\nun sprijin real tuturor p\u0103r\u0163ilor afectate din turism, efectul de domino care se\nresimte \u00een lan\u0163ul turist&nbsp; &#8211; agen\u0163ie\nintermediar\u0103 (dac\u0103 e cazul) \u2013 tour operator \u2013 furnizor de servicii nu face\naltceva dec\u00e2t s\u0103 accelereze impactul economic dezastruos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consider\u0103m c\u0103 o vag\u0103\n\u00eembun\u0103t\u0103\u0163ire ar putea fi adus\u0103 de o interpretare \u015fi aplicare flexibil\u0103 a\ndrepturilor turi\u015ftilor (\u00een special cel la rambursarea integral\u0103 a sumei\npl\u0103tite) cu condi\u0163ia ca persoana \u00een cauz\u0103 s\u0103 fi fost \u00een prealabil informat\u0103 \u015fi\ndecizia s\u0103 fie luat\u0103 \u00een cuno\u015ftin\u0163\u0103 de cauz\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.chirita-law.com\/team\/oana-chirita\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (se deschide \u00eentr-o fil\u0103 nou\u0103)\">Oana Chiri\u0163\u0103<\/a><br><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#_ftnref1\">[1]<\/a> https:\/\/ec.europa.eu\/transport\/sites\/transport\/files\/legislation\/c20201830.pdf<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00centr-un articol precedent am prezentat care sunt op\u0163iunile pe care le au c\u0103l\u0103torii care sunt \u00een situa\u0163ia de anulare cert\u0103 sau iminent\u0103 a c\u0103l\u0103toriei \u015fi respectiv cei la care riscul de anulare nu poate fi catalogat drept iminent \u00eens\u0103 care nu doresc s\u0103 mearg\u0103 \u00een vacan\u0163e spre exemplu \u00een iunie deoarece scenariile posibile de p\u00e2n\u0103 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[40,15],"tags":[],"class_list":["post-3245","post","type-post","status-publish","format-standard","hentry","category-consultanta-juridica-generala","category-litigii-comerciale"],"acf":[],"_links":{"self":[{"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/posts\/3245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/comments?post=3245"}],"version-history":[{"count":0,"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/posts\/3245\/revisions"}],"wp:attachment":[{"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/media?parent=3245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/categories?post=3245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chirita-law.com\/en\/wp-json\/wp\/v2\/tags?post=3245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}